If you're new to ClubGG, the first question everyone asks is: how do I actually get chips to play with — and how do I cash out when I win? This guide explains how chip exchanges work, in plain English.
ClubGG is an online social gaming platform. Inside the app, everything runs on play chips — the app itself does not provide any real money service and does not handle deposits or withdrawals. That's by design, and it's the same model used by social poker apps like PokerBros and PPPoker.
So where do chips come from? Every club on ClubGG handles chip exchanges itself, directly with its players, through the club's administrative team.
Here's the whole process, step-by-step:
At BSB Poker, all of this is handled by our in-house admin team — 24 hours a day, 7 days a week. There is no agent middleman standing between you and the club, which is why our exchanges are fast: most are completed in minutes, whether it's 4 PM or 4 AM.
BSB Poker runs two clubs on ClubGG — BSB Massiv in Massiv Union (the largest US-based union on the app) and BSB TMT in TMT Union (known for excellent No Limit Hold'em traffic and deeper-stacked games). Whichever club you play in, chip exchanges are handled by the same 24/7 in-house team, the same way, at the same speed. Many of our players hold seats in both clubs and move between them freely.
Our administrative staff works 24/7, and most exchanges are completed within minutes of your message. The only variable is your payment method's own transfer time. If you've played at clubs where exchanges take hours — or where you have to chase an agent — the difference is immediate.
Whatever club you play in — ours or anyone's — keep these rules in mind:
Deal with the club directly when you can — Middleman agents add a layer of risk and delay. A club with its own 24/7 admin team is the safest structure for exchanges.
Verify before you send — Make sure you're talking to the club's real admin (for BSB Poker, that's @BSBPoker_Admin on Telegram (click that link) — the contact link is on our Contact page). Impersonators exist in every app's ecosystem.
Start small — Your first exchange with any club should be a small one. Test the process before moving larger amounts.
Ask about current bonuses — Clubs regularly run deposit promotions — ask what's active before your first exchange.
Running since 20107 — BSB Poker dealt its first hand on PPPoker in August 2017 and has run every day since. Longevity matters when trust is the product.
24/7 in-house admin team — exchanges handled by staff, not volunteers or agents
Fast and convenient — most exchanges complete in minutes
Clear communication — every exchange is confirmed before anything moves
Have questions about how exchanges work at BSB Poker? Message us on Telegram — our team answers in seconds, around the clock. Ready to play? Join BSB Massiv or BSB TMT and see for yourself.
No. ClubGG is a social gaming platform that runs on play chips and does not provide any real money service. All chip exchanges happen directly between a player and the club they play in.
Through your club. Message the club's admin team (for BSB Poker, BSBPoker_Admin on Telegram), agree on the details, send your payment, and your chips are credited — usually within minutes.
The same way deposits work, in reverse. Message your club's admin team, confirm the amount and details, and your withdrawal is processed by the club.
Most exchanges are completed within minutes. Our admin team works 24/7, so the time of day doesn't matter.
Not at BSB Poker. Our in-house admin team handles all exchanges directly with players. Clubs that require agents add a middleman — and usually extra delay — to the process.
It depends on the club. Deal with established clubs that have their own admin teams, verify you're talking to the real admins before sending anything, and start with a small exchange to test the process.